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Does Flip4Mac WMV support all WMV codecs?
Only audio (and NO video) plays in WMV video files opened in QuickTime 7.5 Player
Flip4Mac Frame Sizes
Since I installed Apple’s latest ProKit 4.5, I can’t access WMV with Compressor or iMovie 06
QuickTime Player doesn't show the correct data rate after encoding file with Flip4Mac
Does Flip4Mac WMV support URL flipping?
Can I create WMV content with the Player Pro component?
Does Flip4Mac support Intel-based Macs?
I enter my serial number and name, why won’t the Activate button light up?
When activating my Flip4Mac product, the following error displays: "Serial number could not be saved. You do not have permission to save the serial number."
Why are the files I converted to WMV looking green and pixilated in some parts of the movie?
I want to play .mms streams in iTunes with Flip4Mac. Can I?
I’m an existing Flip4Mac WMV User, do I have to get the latest version of Flip4Mac?
I would like to add features to my Flip4Mac license.  Is there an upgrade path?
Can third parties build Windows Media DRM capable clients for the Mac?
How do I activate my license if my Mac isn't connected to the Internet?
Why is my WMV file only 30 seconds long?
How do I use WMV Export with Cleaner 6?
Can I use WMV Export with Sorenson Squeeze?
How do I import WMV files into PowerPoint?
How can I get technical support?
How do I upgrade?
Do you accept Purchase Orders for a Flip4Mac purchase?
Where can I obtain a copy of my invoice?

Does Flip4Mac WMV support all WMV codecs
At the present time, Flip4Mac does not support playback or conversion to the following Windows Media codecs:

  • Windows Media Audio Voice
  • Windows Media Video Screen
  • Windows Media Video Image

Note:  Videos created using Microsoft PhotoStory are encoded using the Image codec.

Support for these codecs is on our roadmap and we hope to have compatibility in the near future.

Only audio (and NO video) plays in WMV video files opened in QuickTime 7.5 Player
We have received reports that  after Flip4Mac WMV Player users upgrade to QuickTime 7.5 only audio (and NO video) plays in WMV video files they open in QuickTime Player.  Fortunately, the workaround is very easy.  Just open System Preferences/Flip4Mac WMv and Uncheck "Open local files immediately" in Player tab.  Relaunch QuickTime Player and file should play both audio AND video.

Flip4Mac Frame Sizes
The Flip4Mac WMV Studio allows you to convert videos to WMV using preconfigured settings.  Prior to upgrading from the Flip4Mac WMV Player, the entire feature set was available in demo mode.  Once WMV Studio is licensed, frames sizes are limited to the preconfigured setting sizes.  These settings were designed by a master compressionist and will serve you well in most cases.  The available frame sizes for all products can be found at http://www.flip4mac.com/wmv_tech.htm

Also keep in mind that output frame size must be divisible by two.  Flip4Mac will not allow exporting a WMV file with a frame size that is not divisible by two.

Here are a few tips regarding aspect ratio and frame sizes that might also prove helpful.  
HDV can be either progressive or interlace although interlace is still upper field first whereas DV is lower field first. DV 16x9 is anamorphic (stretched pixels) whereas HD is true 16x9 square pixels. The whole subject of aspect ratios and frame sizes is quite complicated.  You might want to go to http://library.creativecow.net/articles/gerard_rick/pixel_madness.php and read up on square versus rectangular pixels.  There are basically two aspect ratios that are widely used at this time.  4:3 has been in use for years, but 16:9 is becoming more widely used all the time.  The proportions are always subject to these aspect ratios.

Since I installed Apple’s latest ProKit 4.5, I can’t access WMV with Compressor or iMovie 06
Be sure that you haven’t turned off the “open files immediately.”  It is defaulted to be “turned on” but if it isn’t it will break WMV link to Compressor and iMovie06.

QuickTime Player doesn't show the correct data rate after encoding file with Flip4Mac
Use Windows Media Player 9 Mac or Windows Media Player 11 PC to examine data rate. QuickTime Player was not designed to measure WMV/A data rates.

Does Flip4Mac WMV support URL flipping?
URL flipping is not supported when Create Streaming Movies is on. Although this feature cannot be changed using the UI, it can be enabled by App developers but will affect Flip4Mac’s capability to support URL flipping.

Can I create WMV content with the Player Pro component?
No, the Player Pro component does not contain a WMV encoder, therefore encoding or creating WMV content is not supported. You must purchase one of Flip4Mac's WMV Studio components to export to WMV.

Does Flip4Mac support Intel-based Macs?
Universal support for Intel-powered Macs was made available in Version 2.1.  Intel Macs are supported in the current Flip4Mac release and Flip4Mac is committed to continuing support of the latest Macintosh hardware.

I enter my serial number and name, why won’t the Activate button light up?
We've had inquiries from customers who used copy and paste and inadvertently copied an extra space. The name and serial number are case sensitive, the hyphens are part of the alpha-numeric string and those 0’s are all zeroes. Enter the serial number following these guidelines and you shouldn’t have any more issues. If you do, feel free to contact us at supportf4m@flip4mac.com.

When activating my Flip4Mac product, the following error displays: "Serial number could not be saved. You do not have permission to save the serial number."
There may be several reasons that cause Flip4Mac to display the "Serial Number Cannot Be Saved" message.  Try each of these solutions (starting with number 1, the most common solution), then try to activate your license again:

  1. Display system preferences and select Accounts to create a new user account. Make sure to check the 'Allow user to administer this computer' option. After you create a new user account, log out your current user, log in as the new user. Your serial number is global and will be retained when you log back using your original user account.
  2. Make sure that FileVault is turned off (go to System Preferences > Security).
  3. Remove the Library > Application Support > MindVision folder.
  4. Remove any net.telestream.wmv.plist files from the Library > Preferences folder.
  5. Run Applications > Utilities > Disk Utility, select your hard drive, and click Repair Disk Permissions

Why are the files I converted to WMV looking green and pixilated in some parts of the movie?
Version 2.2 includes a fix for the green & pixilated video issue related to two-pass VBR encoding.  Click here to download Version 2.2.

I want to play .mms streams in iTunes with Flip4Mac.  Can I?
Yes you can.  Here’s how:

  1. Make sure the Flip4Mac plug-in is installed -- this will allow you to play the streaming .mms URL in QuickTime.
  2. Open QuickTime Player, then use File: Open URL (or just hit Command-U)
  3. Type in your URL -- in my example, that's mms://wmc1.liquidviewer.net/WEEI (Boston sports radio), then click OK. The URL will take a while to open; be patient, let it buffer as needed.
  4. Save the stream as a .mov file using File: Save As, etc. Just save it to your Desktop as an ordinary .mov file; name it as you'd like.
  5. Drag the .mov file you just created into your iTunes Library.
  6. Play the movie file in iTunes. It will again take some time to buffer and stream, and it will not show up in iTunes as a streaming radio URL, but it will play as one.

I’m an existing Flip4Mac WMV User, do I have to pay again to get the latest version of Flip4Mac?
No, the update to the latest version of Flip4Mac is free for existing Flip4Mac users.
Go to the download site.

I would like to add features to my Flip4Mac license.  Is there an upgrade path?
If you want to upgrade to one of our other Flip4Mac products, go to Product Upgrades for information and instructions.

Can third parties build Windows Media DRM capable clients for the Mac?
Microsoft makes Windows Media DRM technology available for Windows operating systems and many device platforms. At this time, Microsoft has no plans to offer Windows Media DRM support on the Macintosh.

How do I activate my license if my Mac isn't connected to the Internet?
Please refer to the "purchasing options" PDF guide for instructions.

Why is my WMV file only 30 seconds long?
The WMV Studio Export Component is most likely operating in “trial” mode.  During the trial period any Windows Media files that you export are restricted to half the length of your source media, up to a maximum of 30 seconds.  All you need to do is go System Preferences > Flip4Mac WMV > Upgrade and follow the purchase instructions. If you have purchased Flip4Mac WMV, make sure you have your license installed properly in System Preferences.

How do I use WMV Studio Pro with Cleaner 6?
From within Cleaner select New Setting > Format > Windows Media .  (Note, select the second Windows Media from the drop-down menu.  Selecting the first Windows Media option will provide you with WM 7 encoding options provided from Cleaner). Check the Options check box and click the Set button to display the Windows Media Export Settings dialog.
Flip4Mac WMV/Cleaner Quick Start Guide

Can I use WMV Export with Sorenson Squeeze?
Flip4Mac WMV Studio, Studio Pro and Studio Pro HD are supported in Version 4.3.3 or higher of Sorenson Squeeze for the Mac.  This version of Sorenson Squeeze can be downloaded from www.sorensonmedia.com/support/downloads.php

How do I import WMV files into PowerPoint?
To import WMV files into PowerPoint, open the WMV video in QuickTime Pro. Select File/Save and save as a reference movie. Because no actual conversion is necessary with reference movies, this is a very quick process. Then insert the .mov file into your PowerPoint presentation and proceed as usual. Although it is an extra step, it can be done very quickly and will make it possible to use WMV files in your PowerPoint presentation.

How can I get technical support?
 Whether you’re using the trial version of Flip4Mac or have recently purchased, if you have questions or need help, we want you to be able to find the answer as quickly and easily as possible. Here are a few suggestions we believe will be helpful.

• Browse the community user’s forum which has answers to all kinds of questions. The forum is broken down into categories so that it’s easy for you to post specific questions and get helpful feedback from our forum moderators and other users.
• Select the WMV FAQ link on the Flip4Mac Support page to review the answers to the most frequently asked questions.
• Send a Support Request to the Flip4Mac Support Team by clicking on the “Contact the support team” click here link on the Support page at www.flip4mac.com/request.htm.


How do I upgrade?
If you installed Flip4Mac WMV on a computer that’s connected to the Internet, you can purchase an upgrade directly from System Preferences. Simply, open the Flip4Mac WMV preference pane and click Upgrade. Then click the lock icon to enter an administrator name and password to make changes to the upgrade settings. Finally, select the features you need and click Purchase to start the secure Flip4Mac Software Purchase Wizard. When the purchase is complete your serial number is automatically entered and activated. You will receive an Order Confirmation via email containing your serial number. Save this receipt in case you ever need to re-install the software.

Do you accept Purchase Orders for a Flip4Mac purchase?
We can accept Purchase Orders for the Flip4Mac products, although we primarily sell through the Flip4Mac e-store.  In order to process a Purchase Order, we will need a prepaid check accompanying the Purchase Order and there will be a $15 per item processing fee.  If you need a quote, just email supportf4m@flip4mac.com and we will be happy to provide one.

Where can I obtain a copy of my invoice?
Flip4Mac is an internet based company, as such, the official invoice can also be found online. Click here to obtain your order information and invoice, thanks for purchasing!

Flip4Mac products are currently supported through our community forum. Click Here to visit the forum now.

If you'd like to contact us, click here.